Holland Park Carpet Cleaners Service Terms and Conditions
These Terms and Conditions govern the provision of cleaning services by Holland Park Carpet Cleaners to consumer and business customers within its service area in the United Kingdom. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual or business purchasing cleaning services from Holland Park Carpet Cleaners.
Services means carpet, upholstery, rug, mattress, hard floor or related cleaning services, as well as any additional services agreed between the parties.
Premises means the property or location where the Services are to be carried out.
Technician means any employee, contractor or representative of Holland Park Carpet Cleaners who provides the Services.
Agreement means the contract between Holland Park Carpet Cleaners and the Customer, comprising these Terms and Conditions and any written or verbal confirmation of booking.
2. Service Area
Holland Park Carpet Cleaners provides Services within its defined operating area in the United Kingdom. Bookings outside the usual service area may be declined or may incur additional travel charges, which will be confirmed before the booking is finalised. The Customer is responsible for ensuring that the Premises fall within the serviceable area at the time of booking.
3. Booking Process
3.1 Bookings may be made by the Customer through our online enquiry forms or by other communication methods made available by Holland Park Carpet Cleaners from time to time.
3.2 When requesting a booking, the Customer must provide accurate and complete details, including the full address of the Premises, type of property, access details, parking information, and an honest description of the areas and items to be cleaned.
3.3 Any quotation provided prior to inspection is based on the information given by the Customer and is subject to inspection and assessment by the Technician on arrival. If the actual condition or size of the items or areas differs materially from the description, Holland Park Carpet Cleaners reserves the right to amend the price or adjust the scope of the Services.
3.4 A booking is not confirmed until it has been accepted by Holland Park Carpet Cleaners and the Customer has received a confirmation setting out the agreed date, approximate arrival time window, and the Services to be provided. Confirmation may be given in writing or by other agreed communication methods.
3.5 The Customer must ensure that an adult over 18 years of age is present at the Premises for the duration of the appointment, unless otherwise agreed in advance. If access cannot be gained at the agreed time due to the Customer’s fault, this may be treated as a late cancellation and a charge may apply.
4. Customer Obligations
4.1 The Customer must provide safe, reasonable and unobstructed access to the Premises and to all areas and items that are to be cleaned.
4.2 The Customer must ensure that:
a. Water and electricity are available at the Premises for the duration of the visit, unless otherwise agreed.
b. Parking is available or appropriate arrangements have been made for the Technician’s vehicle. Any parking fees or permits required are the responsibility of the Customer and may be charged in addition to the service price.
c. Valuables, fragile items and personal belongings are removed from the areas to be cleaned or adequately protected.
4.3 The Customer must inform Holland Park Carpet Cleaners in advance of any known hazards, risks, alarms, access restrictions, pets on the Premises, or health and safety concerns that may affect the provision of the Services.
4.4 The Customer must not request the Technician to undertake any work that is unlawful, unsafe, or outside the scope of normal cleaning services.
5. Pricing and Quotations
5.1 All prices are provided in pounds sterling and are inclusive of any applicable VAT or other taxes unless stated otherwise.
5.2 Quotations are based on the information supplied by the Customer and on typical conditions. Holland Park Carpet Cleaners reserves the right to amend the quotation if:
a. The condition or size of the items or areas to be cleaned differs from that described.
b. Additional areas or items are requested on the day of service.
c. Special materials, treatments, or stain removal processes are required beyond standard cleaning methods.
5.3 Any revised price will be communicated to the Customer before work proceeds. If the Customer does not agree to the amended price and the Services cannot reasonably be performed as originally described, Holland Park Carpet Cleaners may treat the appointment as cancelled by the Customer and apply a cancellation charge if applicable.
6. Payments and Invoicing
6.1 Unless otherwise agreed in writing, payment is due immediately upon completion of the Services on the day of the appointment.
6.2 Holland Park Carpet Cleaners accepts various payment methods, which may include cash, card payments, or bank transfer, as notified to the Customer from time to time. The accepted payment methods for a particular booking will be confirmed prior to the appointment.
6.3 For business Customers or larger projects, Holland Park Carpet Cleaners may issue an invoice with specific payment terms. Invoices must be paid in full by the due date stated on the invoice.
6.4 Holland Park Carpet Cleaners may require a deposit or pre-payment to secure certain bookings, including but not limited to large jobs, commercial work, or appointments at peak times.
6.5 If the Customer fails to pay any amount due, Holland Park Carpet Cleaners reserves the right to charge interest on overdue sums at the statutory rate and to recover all reasonable costs of debt recovery.
7. Cancellations, Rescheduling and Access
7.1 The Customer may cancel or reschedule a booking by giving notice to Holland Park Carpet Cleaners. The amount of notice required and any applicable charges are set out below.
7.2 If the Customer cancels or reschedules more than 48 hours before the scheduled appointment time, no cancellation fee will usually be payable, unless a non-refundable deposit was agreed.
7.3 If the Customer cancels or reschedules less than 48 hours but more than 24 hours before the scheduled appointment time, Holland Park Carpet Cleaners may charge a percentage of the quoted service price to cover lost time and administration costs.
7.4 If the Customer cancels or reschedules less than 24 hours before the scheduled appointment time, or fails to provide access at the agreed time, Holland Park Carpet Cleaners may charge up to the full quoted service price.
7.5 Holland Park Carpet Cleaners will make reasonable efforts to attend the Premises on the agreed date and within the agreed time window. However, arrival times are approximate and may be affected by factors beyond our control, including traffic conditions and previous jobs overrunning.
7.6 In the event of significant delays, Holland Park Carpet Cleaners will attempt to notify the Customer and arrange a revised time. If we are required to cancel or reschedule due to operational or safety reasons, we will offer the Customer an alternative appointment. Holland Park Carpet Cleaners shall not be liable for any indirect loss arising from such rescheduling.
8. Provision of Services and Service Limitations
8.1 The Technician will use reasonable care and skill in providing the Services and will utilise products, machinery and methods appropriate to the items being cleaned, taking into account manufacturer guidelines where available.
8.2 While Holland Park Carpet Cleaners aims to achieve high standards of cleanliness, the Customer acknowledges that:
a. Some stains, odours and wear may be permanent and cannot be removed or fully remedied.
b. The results can vary depending on age, fibre type, previous cleaning, and the nature of soiling or staining.
c. Slight changes in texture or appearance may occur after cleaning, particularly in heavily soiled or worn areas.
8.3 The Technician may decline to clean items that are unsuitable for the available methods, excessively damaged, or likely to suffer further damage if cleaned. In such cases, the Technician will explain the reasons to the Customer.
8.4 The Customer is responsible for following any aftercare instructions provided by the Technician, including guidance on drying times, ventilation, and when it is safe to walk on or use cleaned items.
9. Health, Safety and Environmental Compliance
9.1 Holland Park Carpet Cleaners operates in accordance with applicable UK health and safety legislation. The Technician may refuse to carry out or may suspend work where there is a risk to health, safety or security, including but not limited to the presence of hazardous materials, aggressive behaviour, or unsafe access conditions.
9.2 The Customer must ensure that children and pets are kept away from work areas, machinery and cleaning products during and immediately after the provision of the Services, until it is safe to return.
9.3 Cleaning products are selected to be effective and safe when used correctly. However, the Customer must notify Holland Park Carpet Cleaners in advance of any known allergies, sensitivities or special requirements so that alternative products or methods can be considered where possible.
10. Waste Regulations and Disposal
10.1 Holland Park Carpet Cleaners complies with applicable UK environmental and waste management regulations. During the provision of Services, waste such as soiled water, extracted dirt and packaging will be handled responsibly.
10.2 In most cases, light waste produced as part of normal domestic or commercial cleaning will be disposed of through the Customer’s existing waste systems, in accordance with local waste and recycling arrangements.
10.3 Where the Services generate waste that is subject to specific legal controls or requires special handling, Holland Park Carpet Cleaners will manage such waste in accordance with relevant regulations or will advise the Customer if specialist disposal is required.
10.4 The Customer must not request the Technician to remove, transport or dispose of any hazardous waste, sharps, biological materials, or controlled substances. If such materials are present at the Premises, the Technician may refuse to carry out the Services or may limit the scope of work for safety and compliance reasons.
11. Liability and Insurance
11.1 Holland Park Carpet Cleaners will exercise reasonable care and skill in carrying out the Services and holds appropriate insurance cover in respect of its legal liabilities.
11.2 The Customer must report any alleged damage or issues arising from the Services as soon as reasonably practicable and no later than 48 hours after completion. The Customer must give Holland Park Carpet Cleaners a reasonable opportunity to inspect the issue and, where appropriate, to arrange repair, replacement or other remedy.
11.3 Holland Park Carpet Cleaners shall not be liable for:
a. Pre-existing damage, wear, discolouration, fading, shrinkage, dye migration, or defects in materials, construction or installation.
b. Damage arising from the failure of the Customer to disclose relevant information, such as the composition or previous treatment of items.
c. Indirect or consequential losses, including but not limited to loss of profit, loss of business, or loss of opportunity.
11.4 Nothing in these Terms and Conditions shall limit or exclude liability for death or personal injury caused by negligence, fraud, or any other liability which cannot lawfully be limited or excluded under UK law.
12. Complaints and Service Issues
12.1 Holland Park Carpet Cleaners aims to provide a professional and reliable service. If the Customer is dissatisfied with any aspect of the Services, they should raise the issue as soon as possible so that it can be addressed promptly.
12.2 In the event of a complaint, Holland Park Carpet Cleaners may request photographs, access to the Premises, or further details in order to investigate and determine a fair resolution.
12.3 Where a complaint is upheld, Holland Park Carpet Cleaners may, at its discretion, offer a re-clean of the affected area, a partial refund, or other appropriate remedy, taking into account the circumstances and the limitations of the Services.
13. Force Majeure
13.1 Holland Park Carpet Cleaners shall not be liable for any delay or failure to perform its obligations under these Terms and Conditions where such delay or failure is caused by an event beyond its reasonable control, including but not limited to extreme weather, transport disruption, strikes, accidents, illness, or utility failures.
13.2 In such circumstances, Holland Park Carpet Cleaners will endeavour to notify the Customer as soon as reasonably possible and arrange a new appointment where appropriate.
14. Data Protection and Privacy
14.1 Holland Park Carpet Cleaners collects and processes personal data in order to manage bookings, provide Services, issue invoices, and communicate with Customers. Personal data is handled in accordance with applicable UK data protection laws.
14.2 Customer details will not be sold to third parties. Data may be shared with service providers or insurers where reasonably necessary for the provision of Services or the protection of legitimate business interests.
15. Amendments to These Terms
15.1 Holland Park Carpet Cleaners may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will usually apply to that booking.
15.2 Updated Terms and Conditions will be made available upon request and may be published on our official information channels.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.
17. General Provisions
17.1 If any provision of these Terms and Conditions is held to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable, and the remaining provisions shall continue in full force and effect.
17.2 No failure or delay by Holland Park Carpet Cleaners in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
17.3 The Agreement is between Holland Park Carpet Cleaners and the Customer. No other person shall have any rights to enforce any of its terms.
By placing a booking with Holland Park Carpet Cleaners, the Customer acknowledges that they have read, understood and agree to these Terms and Conditions.